1. Document sample converations
Start by documenting “wizard of woz” conversations using a simple “user says, bot says” model.
2. Design conversational flows
Break your conversations into simple flows that handle specific aspects. Re-use flows to design complex conversational experiences.
3. Implement conversational interactions
Go one step further and implement your conversational designs. Use slots, conditional branching and many more powerful features.
For people and machines to work together, they need to be able to interact in a much more natural way, and conversation is our go-to way of exchanging information.